Frequently Asked Questions
Everything you need to know about your next adventure with Passenger.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your gear sooner for an upcoming trip.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items. Simply use our online portal to generate a prepaid return label and send your items back to us.
Are your products sustainably made?
Sustainability is at our core. We use organic cotton, recycled polyester, and plastic-free packaging whenever possible to minimize our footprint on the wild places we love.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own to ensure the perfect fit before ordering.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Clearpay.
Can I track my order?
Yes, once your order ships, you will receive an email with a tracking link so you can follow your package's journey from our warehouse to your door.